I hope to be providing an update soon. There are two ways to update. There will be no impact to your Managed Workplace account login credentials. From my support team and developers -- if you are still having these issues, please submit a request here: --- We have released a micro update to correct some of the issues with our recent version release. This release includes enhancements, resolved issues, and announcements of changes to Managed Workplace.
It's good to know you are working on this issue and I hope you get it resolved soon. For more information, please read the release notes below: ConnectWise Manage Salesforce TigerPaw Contact support at mwsupport barracuda. Avast and Barracuda leadership are working hand in hand to ensure a smooth transition for our existing Managed Workplace Partners, as well as employees supporting them. We also humbly ask for your patience, and to submit only one ticket, as we are currently receiving a high volume of incoming requests. They are now available in the Update Center.
There are two ways to update. Hi Marc, you'll definitely want to get a request into our business support team. Barracuda, as a master reseller of Avast Business, will provide Avast Security Solutions to those Partners who ordered Managed Workplace and Avast Security Solutions as part of the same order forms. Join an award-winning program designed to provide you with all the essential skills and knowledge you need to fully leverage our business portfolio and accelerate your business growth. Please prepare your schedule accordingly. If so, it would be fair to conclude that the self-defense module could be re-enabled -- but I will verify this with my developers and support staff, and update this thread to confirm. For your easy reference, these points of contact are also listed on www.
Dear partners, We are pleased to announce that we have entered into an agreement with Barracuda Networks, Inc. Many of these reports are from Avast for Business users, with the discussion ongoing. Barracuda has a proven 15-year history of providing innovative security and data protection for organizations worldwide. I have uninstalled and reinstalled after deleting all of the folders left behind in the appdata directory. The update will also run automatically every 24 hours. Craig Weston wrote: Great post Peter. This email and the Legal Notice available here should be taken as legal notice of the assignment of your contract, to the extent applicable.
We are confident this change is poised for success. . Have you applied the updates, and has the issue been resolved for you? I would much rather go through this extra step than have additional issues pop up for anyone, and I agree this clarification is important. The transaction completed today, February 1, 2019. The message from our support team: --- We have released a micro update to correct some of the issues with our recent version release.
Our business support team and our developers are aware of these problems, and are working on determining the cause as well as a resolution for those affected, as quickly as possible. To view the full explanation of what this means for your contract from a legal perspective please click here. It's frustrating when companies deny all knowledge of an issue you are experiencing which makes you tear your hair out! These short, concise training modules will provide you with best practices, shortcuts, and tips that will help you sell more, without wasting your time or distracting you from what matters. We recognize that you will have additional questions about next steps and implications of this change. Myself, and my team, send out a huge thank you to all of our users and supporters who are patiently working with us. Regards, Barracuda Managed Workplace team. However, this change will impact your integrations with other service modules.
Please know our devs and support team are addressing each and every one as fast as possible! With powerful management tools, certification programs, and the world's largest threat detection network, you have everything you need to ensure your clients thrive and your business grows. Many of our Partners use both Managed Workplace and our Avast Security Solutions. I have submitted a ticket already and have received a couple of responses. But none seem to work at this point. I have uninstalled and reinstalled after deleting all of the folders left behind in the appdata directory.
Avast will continue to provide Avast Security Solutions to those Partners who ordered Managed Workplace and Avast Security Solutions as part of separate order forms. In order to promote a smooth transition of the business to Barracuda, Avast will continue to issue, and process, invoices relating to Managed Workplace for a month following completion of the transaction. As part of this transition, your contract may have transferred to a different legal entity. I have ran the update several times, rebooted twice on some machines and still experiencing roaming profile issues. In the coming days, your Account Manager will be addressing many of these questions directly with you to support you through this transition. But none seem to work at this point.
Feel free to contact mwsupport barracuda. Partner with Avast Represent one of the most widely recognized names in security and provide your clients with unbeatable protection. We strongly believe that Barracuda will invest and continue to innovate the Managed Workplace offering, and we see this as the beginning of an important long-term partnership between our two organizations. I hate to turn off self defense as it is important that it runs. I will keep everyone here updated as soon as I have any information to share from the devs and support team. The update will also run automatically every 24 hours.
Just checking in on this -- let me know if there is anything I can do. Thanks again for the info and for staying on top of the issue. I have submitted a ticket already and have received a couple of responses. I will remain active in the discussions that are currently happening here, and provide any updates as soon as they are available. During this outage, you will not have access to Managed Workplace. .